Mafia boss: seven rules for running a successful business

Shane says: "Great article from the Guardian about how the letters of mob boss Bernardo Provenzano give good guidance about how to behave and succeed in the business world."

Rule 2: Mediation

"Be calm, clear, correct and consistent, turn any negative experiences to account, don't dismiss everything people tell you, or believe everything you're told. Always try to discover the truth before you speak, and remember that, to make your judgment, it's never enough to have just one source of information."

This letter has been described as "a manifesto of Cosa Nostra under Bernardo Provenzano". After a decade of unspeakable violence under the previous leader, Totò Riina, Provenzano changed the culture of Cosa Nostra by instructing his men in the art of negotiation and the importance of dialogue.

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