Interruptive media versus multitasking

By Cory Doctorow at 10:29 am Thursday, Mar 27

My latest Thinkernet column is live: "The Pleasures of Uninterrupted Communication," about the difference between technologies that let us do a lot of things at once and those that interrupt us over and over again:

The mature information worker is someone who can manage his queues effectively, prioritizing and re-prioritizing as new items crop up, doing the fast-context-switching necessary to respond to an email while waiting for a file to download or a backup to complete. It's a little like spinning plates, and when you get the rhythm of it, it can be glorious. There's a zone you slip into, a zone where everything gets done, one thing after another clicking into place.

But once you add an interruptive medium like IM, unscheduled calls, or pop-up notifiers of mail, flow turns into chop. The buzz, blip, and snap of a thousand alerts turn plate-spinning into hell, as random firecrackers detonate over and over again, on every side of you, always there in your peripheral vision, blowing your capacity to manage your own queue as they rudely insert themselves into your attention.

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