Boing Boing: Sprint-Nextel customers: squeaky wheel gets the -- termination?

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Thursday, July 5, 2007

Sprint-Nextel customers: squeaky wheel gets the -- termination?

Sprint/Nextel recently notified some customers that their accounts would be involuntarily terminated by the end of this month because these people made too many support calls to customer service:

"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information," the letter reads. "While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs."
"Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007."
Subscribers who have gotten letters from Sprint terminating their service won't have to pay the early termination fee. Their account balances will also be set to zero. But subscribers will have to sign up with a new wireless provider by July 30 if they want to keep their phone numbers. Otherwise, the numbers won't be available after the Sprint service ends, the letter states.

Link to News.com article by Marguerite Reardon.

posted by Xeni Jardin at 07:15:33 PM permalink | Other blogs' comments

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