Boing Boing: Geek Squad jerk caught swiping porn from customer's computer

View a recent day: August 20 | August 19 | August 18 | previous days | by month and year

Thursday, July 5, 2007

Geek Squad jerk caught swiping porn from customer's computer

The Consumerist's 3-month sting operation snared a Geek Squad technician stealing porn from our hard drive, and we've got the work-safe video and logfiles to prove it.
To investigate claims by current and former Geek Squad techies (see "The 10 Page Geek Squad Confession - "Stealing Customers' Nudie Pics Was An Easter Egg Hunt"), we loaded a computer with porn and rigged it to make a video of itself. We captured every cursor movement, every program opened, every file accessed. Everything that the user saw and did, we recorded.

Link, includes video and logfiles, and see also Why We're Not Telling Geek Squad CEO Which Agent Stole The Porn.

The takeaway: this could happen with any tech support service, not just Geek Squad (though Consumerist alleges this is a systemic problem there -- not just one rogue dude). If you've got stuff you don't want strangers to see (or copy or steal), encryption is your friend. By the time your PC needs repair, it will be too late to lock down. Plan ahead, grasshopper!

posted by Xeni Jardin at 07:39:53 PM permalink | Other blogs' comments

View a recent day: August 20, 2007 | August 19, 2007 | August 18, 2007 | August 17, 2007 | August 16, 2007 | August 15, 2007 | August 14, 2007 | previous days | all BB archives by month and year

suggest a link \| defeat censorware \| rss \| archives \| t-shirts \| digital emporium \| podcast feed \| mark \| cory \| david \| xeni \| john
Support Bloggers' Rights! HOWTO: Get a link posted to Boing Boing Boing Boing Mobile powered by Winksite Fark rules! This work is licensed under a Creative Commons License permitting non-commercial sharing with attribution. Boing Boing is a trademark of Happy Mutants LLC in the United States [and other countries]. Stats (About our stats) defeat censorware Policies Our first five years' worth of posts in one file	View a recent day: August 20 \| August 19 \| August 18 \| previous days \| by month and year Thursday, July 5, 2007 Geek Squad jerk caught swiping porn from customer's computer Ben Popken at Consumerist writes: The Consumerist's 3-month sting operation snared a Geek Squad technician stealing porn from our hard drive, and we've got the work-safe video and logfiles to prove it. To investigate claims by current and former Geek Squad techies (see "The 10 Page Geek Squad Confession - "Stealing Customers' Nudie Pics Was An Easter Egg Hunt"), we loaded a computer with porn and rigged it to make a video of itself. We captured every cursor movement, every program opened, every file accessed. Everything that the user saw and did, we recorded. Link, includes video and logfiles, and see also Why We're Not Telling Geek Squad CEO Which Agent Stole The Porn. The takeaway: this could happen with any tech support service, not just Geek Squad (though Consumerist alleges this is a systemic problem there -- not just one rogue dude). If you've got stuff you don't want strangers to see (or copy or steal), encryption is your friend. By the time your PC needs repair, it will be too late to lock down. Plan ahead, grasshopper! posted by Xeni Jardin at 07:39:53 PM permalink \| Other blogs' comments View a recent day: August 20, 2007 \| August 19, 2007 \| August 18, 2007 \| August 17, 2007 \| August 16, 2007 \| August 15, 2007 \| August 14, 2007 \| previous days \| all BB archives by month and year Email this entry to: Your email address: Message (optional):	Boing Boing Sponsored by: Your Text Ad Here Get BB by email: