Boing Boing: Airport check-in kiosks reveal dedication to customer service

Tuesday, March 20, 2007

Airport check-in kiosks reveal dedication to customer service

Mark Hurst of Good Experience took photos of check-in kiosks of two airlines to highlight the difference between their approach to customer service.

Here's airline #1...
----------------------
Touch screen to begin.
hi there
start
----------------------

...and here's airline #2...
----------------------
Self-Service Check-In
Check-in now available for domestic and INTERNATIONAL flights.
Check-In Without Bags (carry-on only)
Lost Boarding Pass?
Reprint Boarding Pass(es) ----------------------
There's certainly a difference online. If you had to guess, which airline makes a greater effort to provide a simple, easy experience for customers in its *offline* channels as well? (Airline #1 is JetBlue, and airline #2 is American Airlines.)

Link

posted by Mark Frauenfelder at 01:24:04 PM permalink | Other blogs' comments

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Support Bloggers' Rights! HOWTO: Get a link posted to Boing Boing Boing Boing Mobile powered by Winksite Fark rules! This work is licensed under a Creative Commons License permitting non-commercial sharing with attribution. Boing Boing is a trademark of Happy Mutants LLC in the United States [and other countries]. Stats (About our stats) defeat censorware Policies Our first five years' worth of posts in one file	Tuesday, March 20, 2007 Airport check-in kiosks reveal dedication to customer service Mark Hurst of Good Experience took photos of check-in kiosks of two airlines to highlight the difference between their approach to customer service. Here's airline #1... ---------------------- Touch screen to begin. hi there start ---------------------- ...and here's airline #2... ---------------------- Self-Service Check-In Check-in now available for domestic and INTERNATIONAL flights. Check-In Without Bags (carry-on only) Lost Boarding Pass? Reprint Boarding Pass(es) ---------------------- There's certainly a difference online. If you had to guess, which airline makes a greater effort to provide a simple, easy experience for customers in its offline channels as well? (Airline #1 is JetBlue, and airline #2 is American Airlines.) Link posted by Mark Frauenfelder at 01:24:04 PM permalink \| Other blogs' comments Email this entry to: Your email address: Message (optional):	Boing Boing Sponsored by: Your Text Ad Here Get BB by email: