Time Warner Cable Internet sucks rocks
But Time Warner won't look into the problem -- instead, as before, they insist on waiting two days while they get a service van out to look at my modem, verify that yup, once again, it hasn't spontaneously stopped working, and then they'll investigate at their end.
When I called Time Warner, they offered to fix the problem faster if I'd pay for "business service," then when I balked at paying extra money for the privilege of getting the service I'm paying them for, they started telling lies, saying that cable modem is always faster than DSL (it isn't), and that Time Warner is the only company that doesn't charge for sending out technicians on service calls (they aren't).
Time Warner cable is like some kind of throwback to the early days of broadband, when it was rare and exotic and barely worked. They have a well-deserved reputation for buying out great ISPs and turning them to garbage, and that's just what they've done here. I'm sick of it.
Do you work at an LA-based ISP? I need broadband service -- something fast and reliable I can use from now until September when I go back to London. Drop me some email.
Update: Well, Time Warner got service running again this morning (surprise, surprise, the problem was at their end, not mine, AGAIN, knock me over with a feather, honestly), and I had a couple hundred emails suggesting alternate ISPs. Of these the ones that seem promising are:
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Not only does TWC's service suck, but it's connection speed sucks. The idea that Road Runner is ultra-fast is just a lie. Verizon FIOS blows it out the water. The best you'll get with TWC is 3MB DOWN and 2UP. The cheapest FIOS package is 5/2, for $10 more, you can get 15/2, and if you need an ultrafast business connection (cheaper than a T1), you can get 30/15.
TWC should be ashmed of itself for running those commercials claiming to use "Fiber Optic" Lines, it's just a lie. FIOS infrastructure is just plain better.
Thank you!!! I was wondering if I was crazy being the only person who had an opinion about those foolish Time Warner Cable commercials comparing themselves to Verizon when their internet speed is clearly not equal to Verizons. The fact that they made such a commercial makes me extremely angry. I have time warner cable service, I am also an online gamer, and I need high upload speeds, higher thank time warner cable can offer. And I can't get Verizon in my area yet. I feel your pain my friend, keep fighting the future, the truth will get out sometime, and the truth shall set you free!!!
Time Warner customer service sucks. I paid my bill on the 11th of the month. Both of my cable boxes quit working on the 12th. I called the cable company and they said that the quickest they could send someone out would be the the 18th. Well, of course they didn't show up to bring the new boxes, but I could bring the boxes to them. Because get this, THEY DON'T HAVE ENOUGH TECHNICIANS! Like that is my problem. So I cancel the service or lack of it. Then they were supposed to pick up their boxes before I moved. That's right! They didn't come and pick them up. So I moved and took the boxes with me and called and told them where they were at and they still wouldn't come and get them. But the dirty bast***s had the nerve to send me a bill the next day telling me I owe them 747.00 for their boxes that don't work and they wouldn't come and pick up. I called their customer service rep Terry Kronin at 203-351-2221 and she sounded like she would do something but she hasn't. I say we should make a point that they lose money by having your friends and relatives switch from TW to another cable company for 3 months to another company and maybe then TW customer service will improve. Because the only thing they understand is money or the lost of it.
Yep. Guess who still sucks? Coast to coast. TWC is the only major available ISP in my area. Also, a major pain in the rear end. They had me set up a mid-week appointment, and said they'd call before showing up, since I would have to leave work, which is close-by. It was raining real hard, and I felt sorry for the installation guy, so I told him to go ahead and reschedule, which he did through his dispatcher (telling him to make a note to call before showing up), otherwise no one would be there). Guess who didn't call before showing up? If you guessed TWC, you're right! Which means now I've had to leave work twice, losing a total amount of 4 hours of work. Obviously, this means nada zip zilch to TWC, who must be under the impression I can fart out cash at will, and thus do not need to be present at work. They can also share their sincere apologies by offering me a connection date on a weekend sometime so far in the future that the internet will by then be obsolete. Obviously I am being a bourgeois brat by fretting about a frivolity when there are people who don't have clean, if any, water to drink. Really though, this is about TWC promising something and failing to deliver. TWC=fail.