But Time Warner won't look into the problem -- instead, as before, they insist on waiting two days while they get a service van out to look at my modem, verify that yup, once again, it hasn't spontaneously stopped working, and then they'll investigate at their end.
When I called Time Warner, they offered to fix the problem faster if I'd pay for "business service," then when I balked at paying extra money for the privilege of getting the service I'm paying them for, they started telling lies, saying that cable modem is always faster than DSL (it isn't), and that Time Warner is the only company that doesn't charge for sending out technicians on service calls (they aren't).
Time Warner cable is like some kind of throwback to the early days of broadband, when it was rare and exotic and barely worked. They have a well-deserved reputation for buying out great ISPs and turning them to garbage, and that's just what they've done here. I'm sick of it.
Do you work at an LA-based ISP? I need broadband service -- something fast and reliable I can use from now until September when I go back to London. Drop me some email.
Update: Well, Time Warner got service running again this morning (surprise, surprise, the problem was at their end, not mine, AGAIN, knock me over with a feather, honestly), and I had a couple hundred emails suggesting alternate ISPs. Of these the ones that seem promising are:
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Not only does TWC's service suck, but it's connection speed sucks. The idea that Road Runner is ultra-fast is just a lie. Verizon FIOS blows it out the water. The best you'll get with TWC is 3MB DOWN and 2UP. The cheapest FIOS package is 5/2, for $10 more, you can get 15/2, and if you need an ultrafast business connection (cheaper than a T1), you can get 30/15.
TWC should be ashmed of itself for running those commercials claiming to use "Fiber Optic" Lines, it's just a lie. FIOS infrastructure is just plain better.
Thank you!!! I was wondering if I was crazy being the only person who had an opinion about those foolish Time Warner Cable commercials comparing themselves to Verizon when their internet speed is clearly not equal to Verizons. The fact that they made such a commercial makes me extremely angry. I have time warner cable service, I am also an online gamer, and I need high upload speeds, higher thank time warner cable can offer. And I can't get Verizon in my area yet. I feel your pain my friend, keep fighting the future, the truth will get out sometime, and the truth shall set you free!!!
Time Warner customer service sucks. I paid my bill on the 11th of the month. Both of my cable boxes quit working on the 12th. I called the cable company and they said that the quickest they could send someone out would be the the 18th. Well, of course they didn't show up to bring the new boxes, but I could bring the boxes to them. Because get this, THEY DON'T HAVE ENOUGH TECHNICIANS! Like that is my problem. So I cancel the service or lack of it. Then they were supposed to pick up their boxes before I moved. That's right! They didn't come and pick them up. So I moved and took the boxes with me and called and told them where they were at and they still wouldn't come and get them. But the dirty bast***s had the nerve to send me a bill the next day telling me I owe them 747.00 for their boxes that don't work and they wouldn't come and pick up. I called their customer service rep Terry Kronin at 203-351-2221 and she sounded like she would do something but she hasn't. I say we should make a point that they lose money by having your friends and relatives switch from TW to another cable company for 3 months to another company and maybe then TW customer service will improve. Because the only thing they understand is money or the lost of it.
Yep. Guess who still sucks? Coast to coast. TWC is the only major available ISP in my area. Also, a major pain in the rear end. They had me set up a mid-week appointment, and said they'd call before showing up, since I would have to leave work, which is close-by. It was raining real hard, and I felt sorry for the installation guy, so I told him to go ahead and reschedule, which he did through his dispatcher (telling him to make a note to call before showing up), otherwise no one would be there). Guess who didn't call before showing up? If you guessed TWC, you're right! Which means now I've had to leave work twice, losing a total amount of 4 hours of work. Obviously, this means nada zip zilch to TWC, who must be under the impression I can fart out cash at will, and thus do not need to be present at work. They can also share their sincere apologies by offering me a connection date on a weekend sometime so far in the future that the internet will by then be obsolete. Obviously I am being a bourgeois brat by fretting about a frivolity when there are people who don't have clean, if any, water to drink. Really though, this is about TWC promising something and failing to deliver. TWC=fail.
I just moved from a Cox neighborhood. I use internet for business and i need hi speed. I am staying in a home where there is an existing account, but getting the "road runner" email set up is beyind sucku.
First off THEY generate an email name. (And you thought you to to choose!!!) (never mind that the first name on the account is wrong.)
I have spent over an hour trying to get this done... Nothing.
Costs MORE than Cox-- and even the TV part sucks!!!
i went with at&t dsl light years better than twc
it's january 2, 2009 and it's still the same! I could just scream. I'm switching to satellite and investigating dsl for internet. TWC support? Not!
I've had it w/ TWC. I happen to be tech, so I know what's up. All sort of peering problems for the last month, also - they seem to be doing something w/ TCP traffic, in particular web traffic. They're either shaping or filtering I believe, seeing weird stuff like pings go through but can't connect via HTTP. Luckily I have a Verizon Wireless card which has been surprisingly way more reliable than my cable modem. At any rate, I'm switching to Speakeasy... I watch my shows on nbc.com or download via AppleTV (don't get me started on how they seem to be throttling my AppleTV downloads).
It's January 3, 2009
I live around the OC area.
Particularly, when I called them, told them that I have on and off connection, the guy immediately accused me that something was wrong on my end. Wow, how can they boldly accuse that something is wrong at my end? I know they're the one not managing their connections correctly.
I'm not going to even bother with this "appointment"
What I don't understand is that, how come in all the months I've been playing online games, going on sites, and doing stuff, then suddenly in December 2008, the internet connection started to become jittery.I havn't had internet for 3 weeks now.
While writing this comment, my internet connection died 4 times, each with 1-2 minute intervals.
It is a complete pain to have constantly disconnects
Someone seriously needs to sue them so bad, that they go bankrupt.
man the Zip code partition is killing me! moved from Att area,(in my view best service, no contracts but since its good i kept it) to verizon only area(good but the two year contract? i can't even keep a girlfriend for 6 months.......) to timewarner zipcode......worst service ever! you can be online ,it then disconnects for no reason and comes back on a few seconds later.........now imagine what happens in those 5 or so seconds if you were buying something online or sending an important document...)
i wanna buy a house in a year but 1st and foremost i'll make sure TWC is not the monopoly.
Time Warner cable cut my cable. I have use a different company. When the other side of the duplex got their TWC hooked up, the tech cut one of my feeds to try to attach to their's. Now I have to have my company come out and repair it. And TWC refuses to acknowledge it. Thieves!
Yes Yes Yes TWC Sucks!
I work from home on my computer. During the ice storm, a tree fell on the electric and cable line 2 poles down from my house. The electricity was up in 4 days, but it took a week and lots of complaining before TWC would even come and give me a "temporary fix".
The "temporary fix" was connecting the cable while they allowed it to drape across my neighbor's lawn.
The weeks went on and I kept getting temporary outages that would cause me to have to restart my VPN and several apps. (I'm talking several times a day.) I called TWC and after they took a week to get a tech to my house (long story, their fault), the tech told me that the problem is my "temporary fix". I asked him when they were going to fix the line and he tells me he doesn't know. Can't find out. Sorry.
So today - one month after the ice storm, I get a total loss of cable TV and internet. I call TWC to really complain. All they can offer is to schedule another tech to come to my house. Like that's going to help.
Here's the kicker. While I'm on the phone I'm also peering through the binoculars trying to see through the trees to what's happening with my cable line. I finally spot a hard hat behind my neighbor's roof. After I get off the phone with TW, I hike down the street and talk to the guy finally putting my line back up. I asked him how long the work order had been put in, but he wouldn't tell me. My guess is that the work order was put in when the last tech came to my house.
Unfortunately, TWC is the only game in town where I live. There is DSL, but it's even slower than TWC.
Time Warner really sucks. They refused to switch my service to a different provider so they can hold onto my higher priced billing.
If we are lucky Time Warner Cable will go out of business. They suck hardcore. Just search in Google, Time Warner Cable sucks, there are a ton of results. They DO lie on all of their commercials too. I can't wait for Verizon FIOS to come to my area, as soon as it does TWC will lose many customers.
Check out what Twitter folks think of Time Warner Cable out http://twitter.com/twcsucks or just search "Time Warner" on Twitter! They do suck!
I have time warner cable. since i live in the frozen wastes of Nebraska. We don't have many cable Internet users around here. But i have a friend who also has twc and we cant share shit over any clients. I dont know why. It transfers at an applaing 6-16 kbps and dies most of the time. Same result in linux osx and windows. usually we get decent speeds. lately its been flakey. We have both had surges at night into the high 20s in mbps using popular sites like speakeasy and cnet.upload is just appaling.
I used to have Time Warner Cable. I hated them so much that when I moved I switched to AT&T. Well, they owed me $50 because I moved half-way through a billing cycle, and they can't seem to manage anything as simple as mailing me a refund check. It's been over 4 months. They can't even track the progress because the customer service center acts like they have no idea what state the accounting office is in and even less of a clue where their mail room is. How does this company even pretend to function?
I am also an old adelphia account holder and an bad as they were Time Warner is worse. The constantly send me spam email from adelphia accounts that are not nor were mine! I've asked and asked them to stop spamming me and they refuse.
My favorite is the Speed Boost program. You can stick with their slow as snails connection for 50 bucks per month or pay an extra 10 bucks to get the speed most providers give.
As for the service being down: I create a program which logs when ones internet service is down and will calculate how much you owe your service provider every month. Always on service means always on and not sometimes. If anyone wants the program I'll post it for free. It's written in c# and is not obfuscated at all! Nothing hidden in the code as a program like Reflector will show.
I have to agree with everything you say in/about TWC. I have two acquaintances [in-laws in La Habra/best friend here in SanBerdoo Mtns], that have TWC...and they both continuous and ongoing outages. Not just once in a while, but up to and including multiples in the same week, and for hours at a time. One is a 75+ yr old couple with medical problems and should NOT AT ALL be without phone service [they lose "it all", when it goes],, and the other here locally, is not far behind. Maybe that is what it is going to take to get TWC off their "duffs" [to put it mildly]. And, yes, Mr. Anonymous, I would like a copy of your program. I am a retired R&D Lab Engineer,>>PC's/DAQ/Programming/Engineering Design/Construction/etc. You can contact me at [redacted], Thank you, very much.
Sam&Linda
I live in Charlotte, NC. I found this site by googling "Time Warner Cable Sucks". I have TWC for an ISP & they suck maggot balls out here too. Thought it was just southern, hay-seed inefficiency but I guess they have suckiness pretty much sown up coast to coast.
Ok guys I worked at time warner in the Ontario Ca center. My job was workforce admin and taking care of service level (ie: the speed that calls are answered) Time Warner has contracts with every county they do business that mandates they hold a specific service level and respond to calls within 24 hours. They wanted me to change the customer service agents into sales agents to protect a 5% abandonment rate in the sales department. This is how stupid the management is at Time Warner...the 5% of total calls made to the sales department was a raw number of like 10-15 people per day that would hang up without talking to a sales rep. The stupid ass management told me to forget the 30K plus people that were being dropped in customer service and just route all the customer care reps to sales calls to cover the 10-15 dropped "potential" sales calls. Time Warner does not care about the law, or contracts, or you. When I asked my manager to put his directions in writing he refused. I called a meeting with the entire workforce management team in addition to my manager with HR present. I made it clear that the direction they were verbally giving me was against the service level agreements in the various counties and reminded them of the class action law suit that was being filed against TWC for not honoring service level in LA, CA headed up by city attorney Rocky Delgadillo. And if this is a request it needs to be in writing. They refused to put it in writing, and said Human Resources said this "You need to follow up with the Director if you have questions regarding legal decisions that the company is directing you to do." What?!?! I though this was the job of Human Resources really they wanted me to walk up to the director and tell him face to face that his direction to my Boss that transfered down to me was illegal. WTF what kinda poop storm do you think that would cause? All I was looking for here was something in writing but the whole time they refused and tried to set me up with a confrontation with the Director. They wanted me to take full responsibility for service level without any written backup. I could be help legally responsible for this! I quit the next day, no notice, I lost my girlfriend because of it and almost a year later I finally am starting to work again. Would I do it again.....
Without a Doubt I'm tired of corporations breaking the law and thinking that people will just keep the mouth shut if they threaten them. Well some people cant be bought and just know that I am one of those people who could not stand to work for a company like Time Warner Cable seeing how they don't care about anything else except new business. Once your with them they could care less. Sad to say most corporations are like this. People stand up for what is right! If someone is asking you to do something illegal or wrong at work let your boss know that your morals your ethics cant be bought. People will say your foolish and that the only thing that matters is money but just remember you cant take it with you when this life is over.
The last poster deserves kudos for standing up for the company's customers (which should be the first concern of any business). However, I admit I did find it humorous that TWC tried to convert its customer service personnel into a sales force. I was interested in upgrading my service from them and couldn't find anyone to talk to, getting bounced around from phone number to number to finally some salesman's cell phone voicemail (he didn't even return the call).
This week, they did a system upgrade which killed everyone's service who had a "trap" on their line. No prior notice to anyone. reason? They didn't know which customers had the traps. Then, they took two days to fix it and never told us it was fixed (after telling us the technician would have to come into our office to fix it).
What kind of company is this?