Tuesday, July 18, 2006

AOL's "customer retention" dirty tricks manual



Consumerist has gotten hold of a copy of AOL's "retention" manual for customer service reps. This is the manual that the notorious AOL rep was working from when he abused a customer who recorded and published his phone conversation. Link (via Waxy)



posted by Cory Doctorow at 08:01:03 PM permalink | Other blogs' comments

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