Reader comment: jstadum says,

You really have to feel bad for this Comcast guy, I have no idea what the context is for him being tired, maybe he works 22 hours a day and has 5 kids?

I work for Comcast support and I have some pretty funny stories, I don't want to blog them for fear of getting axed from my job, but I'll give you a quick run down. A while back, we got a call about a tech that happened to defecate in a customer's attic. When running some cable up there, he apparently felt the need to stick it to them in the grossest possible way. Of course, when we get called we get screamed at. Most people don't realize that we are outsourced. Another good one I heard about is a tech that buried a small dog in a sandbox because it refused to leave him alone. I can't imagine how fast something like that would race around the internet.

Love BoingBoing (of course!). But your recent post about the sleeping Comcast Support guy sacked (euphamism for "fired") for sleeping didn't mention what for me was the salient point (covered briefly in the article you linked to): the guy had been on hold for over an hour with his own company. I don't think it's surprising that a guy could fall asleep after an hour of waiting on hold. Shouldn't happen, but a firing offense? Comcast blew it. They could have turned this into a PR coup, humanizing the complany by giving the guy a chance to apologize and then fixing their f---'ed up phone system. Instead they threw him under the bus. No compassion in Comcast or blogland.

posted by Xeni Jardin at 10:39:30 PM permalink | Other blogs' comments