AOL sacks customer rep from hell

Vincent Ferrari says: "I'm the customer on the other end of that AOL disaster. Just so you know, according to Netscape News, the guy has been fired."

At AOL, we have zero-tolerance for customer care incidents like this -- which is deeply regrettable and also absolutely inexcusable. The employee in question violated our customer service guidelines and practices, and everything that AOL believes to be important in customer care -- chief among them being respect for the member, and swiftly honoring their requests. This matter was dealt with immediately and appropriately, and the employee cited here is no longer with the Company."

The link has an interview with Vincent about the incident. Link