Conspiracy theory of the day: Dell Laptop with built-in keylogger (Update: HOAX)

Reader comment: Marc Hedlund presents the best argument for this thing being a hoax: "A search for the name of the FOIA officer in the letter turns up this letter, which uses the same logo and the same address as the one in the 'keylogger' story. Note also that the 'file number' is the *same* on the two letters. It looks to me like the keylogger poster just overlaid new text in the body of the letter." Link

I'm not sure what to make of this, really. This website has a report by an anonymous person who says he bought a new Dell laptop and discovered what he claims is a "keyboard logger" -- a chip that stores keystrokes. He says he called Dell's tech support and asked them about it:

"they said, and I quote, 'The intregrated service tag identifier is there for assisting customers in the event of lost or misplaced personal information.' He then hung up."

He then call the police, who told him to call the Department of Homeland Security:

"they told me to submit a Freedom of Information Act request. This is what I got:" (Click on thumbnails for enlargement)

Is this a hoax? The page seems to be the only accessible page on the site (www.chromance.de), which has a German top level domain. Link (Thanks, Rev!)

Update: Phil Torrone says: "I did an investi-MAKE-ion. I think the keylogger thing is a hoax. the images from the site are from here. The memo/letter thing of course looks fakey too.

"I think this is far scarier." (This points to an article that says the U.S. Department of Justice is looking into making ISPs store "records of e-mail, browsing or chat-room activity months after ISPs ordinarily would have deleted the logs -- if they were ever kept in the first place.")

Reader comment: Tian says: "The letter accompanied with the story about Dell laptop's keylogger is fake as well. If you do a search for dept. of homeland security's logo, it is a blue colour circular logo with an eagle in it. The one on the fake letter is a five-pointed star, which is commonly used for Sheriff's office." Link