"Dear Valued Customer, You Are a Loser"

By at 11:13 am Friday, Aug 27

Wired News reviews a book about technology going awry. It's called Dear Valued Customer, You Are a Loser, by Rick Broadhead, and it sounds excellent. I've had so many bad experiences with technology-enhanced customer service departments that I can relate to these examples.
Published in May with little fanfare, the 315-page paperback is a compilation of more than 100 true stories of technological blunder and misfortune. Some of the stories are bizarre, some are pathetic -- but all are highly entertaining.

Take, for instance, the case of the Ukrainian businessman who put 50 new pagers -- a gift for his employees -- in the back seat of his car and then promptly crashed into a lamppost when they all began beeping at the same time. The culprit? A welcome message sent by the pager company to each of the pagers.

Link

Mark Frauenfelder

My latest book, Made by Hand, now in paperback. Follow me on Twitter.

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