Tuesday, July 13, 2004
Howard Rheingold's bad experience with the Treo 600 and Sprint
Howard Rheingold, author of Smart Mobs and a lot of other wonderful books about the social effects of new technologies, recounts his frustrating customer service experience when he took his broken Treo 600 to Sprint:
[T]he indifferent young man I talked to at the Sprint store in the Bonair shopping center in San Rafael, California then said that they didn't do repairs or diagnostics and didn't know who did. He actually SURFED THE WEB to give me the phone number of Palm. So I called Palm, who told me they could deal with everyone's Treo 600 except Sprint's. They directed me to a third party repair service whose voicemail sends you to the web.Link
posted by Mark Frauenfelder at 10:31:24 AM permalink | Other blogs' comments
