Sunday, July 11, 2004
Apple sells Matt Webb a lemon, then treats him like crap
Matt Webb bought a 12" Powerbook and got a lemon. He's spent over a month calling Apple, trying to get it fixed, getting ignored, getting promises broken, not having his calls returned, getting the machine returned still broken, sending it back again. This is outrageous: Apple UK needs to do a better job if it plans on retaining customers.
It's happened again. Same problems as last time. mutt can't make temporary files, the computer won't shut down cleanly, then it won't boot (stays at the grey Apple screen) DiskWarrior can't repair it (and it freezes in Target Disk mode). If I go into verbose mode on book, the errors are:Link (via Plasticbag)Load of /sbin/mach_init, errno 2, trying /etc/mach_init Load of /etc/mach_init failed, errno 2
The hardware check, on the original CDs, comes back fine.
Coincidentally, it's after about 11 days of usage (again), and after the hard drive has got 45Gb of data on it (again).
I called tech support. Very helpful guy in the Danish tech support call centre. He says the next thing they'll ask me to do is reinstall.
Hang on, I've been here before.
I'm not going through this again.
I know this story. This is the one where I spend days doing what tech support ask, send my computer off, Apple hang onto it for months and send it back, still broken.
posted by Cory Doctorow at 02:08:58 PM permalink | Other blogs' comments
