Dell won't help customers remove spyware

Dell has issued a memo to its tech-support staff, telling them not to help Dell customers remove spyware from their systems, because it "may conflict with user license agreements of other applications installed on your system." I.e., Dell has decided that its duty to its users is superceded by its duty to upholding "contracts" that you "sign" when you click on the I Agree button after downloading this app or that, contracts in which you promise to allow spyware to be installed on your machine, and promise not to try to remove it. Nice one, Dell.

This means we do not take callers to download.com or doxdesk.com, nor do we recommend spyware removal programs, nor do we advise callers on the use of spyware removal programs. This includes using phrases "We don't support the removal of spyware, but I use..."

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