Insurer adds lie-detector to its claims-line
A British bank is adding lie-detector software to its insurance-claims phone-lines to help detect fraudulent claims. Boy, this seems like a stupid idea to me, given the fact that lie-detectors essentially measure stress, not falsehood, and given that the disasters that create insurance claims and the vile treatment that insurance companies deliver to their customers who attempt to file claims are both terribly stressful.Telephone lie detectors are used by only one other insurer - Lloyd's of London syndicate Highway Insurance - which has had the technology in place for more than a year.Link Discuss (via FARK)The system, known as a "voice stress monitor" picks up speech patterns such as long pauses before answering questions.
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Cory Doctorow
Upcoming appearances
* Feb 9, 2012, DeKalb, IL: Day of Doctorow, NIU
* Feb 10-12, 2012, Chicago, IL: Capricon 32
* Feb 13, 2012, Arlington, TX: UT Arlington College of Engineering Distinguished Speaker Series
* Feb 16, 2012, Victoria, BC: 13th Annual Privacy and Security Conference
Recent books:
* Context (essays)
* With a Little Help (short stories)
* For the Win (YA novel)
* Makers (adult novel)
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